Generic Services
Every project is unique and every change is unique. The following is the framework of services that we provide to help you assess and address your distinct change requirements.
Designing, developing, and executing a change
transition program requires the same processes and rigor as any well-run
project. Work packages, budgets, resources, and risks must be planned and
managed. We can augment your project manager’s skill set or provide
complete project management for your change transition program.
NEEDS ASSESSMENT AND AUDIENCE ANALYSIS
Getting the requirements right and getting the right
requirements is the foundation for building and delivering a quality people
change transition program. To begin with, we must understand why the project is
being launched in the first place – how it connects to the overall
business strategies of the organization, and what the goals and expected
outcomes of the project are. Then we examine the people who will be affected by
the project and assess the impact and the risks associated with each audience
group. Using our tools and techniques, we can get you started by performing a
thorough needs assessment and audience analysis.
Before designing the details of the change transition
program, it is always recommended that a change strategy be agreed on first.
The strategy will outline the change team structure, the sponsorship model,
strategies for communications, learning and support, a change risk assessment,
and recommendations on tactics to deal with unique circumstances related to the
particular change. As strategists, we help you define the right approach for
successful implementation.
Determining what and how to measure the success of
your change transition program can be a daunting task. With our experience in
cost effective measurement techniques, we can help you define and build
measurement and tracking tools that aid in effectively monitoring your progress
for the current project and provide valuable lessons for future endeavors.
COMMUNICATIONS PLANS AND PROGRAMS
A high quality communications program is the glue
that holds the entire people change transition together. Working with your
existing communications structures, we can help you define your communication
strategy, build a comprehensive communication program and implement it,
ensuring that the right people get the right information at the right time.
CUSTOMIZED TRAINING AND LEARNING PLANS AND PROGRAMS
The learning program provides the learner with the
skills they need in order to be successful during and after project
implementation. An effective learning program results from thorough needs
assessment – careful consideration of skill gaps, capacity and
environment for learning, risks, and budget. We have the experienced designers
and developers that stay focused on the needs of your learner and help you
build and deliver the right level of learning program.
CHANGE TRANSITION COACHING/SUPPORT
Do you need your project teams to understand more
about people and change? Do you need your managers to have better skills and
understanding about their roles as change agents and sponsors? We can provide
full training, short seminars or simply lunch and learn sessions that will
assist your organization in becoming more change savvy.
A visible and supportive sponsor can be the key to
success on any project involving change. Despite their desire however, most
sponsors are unaware of the need or lack the skills for being an effective
sponsor. We can assess the sponsorship gaps and provide direction, coaching,
and templates to assist sponsors in being successful change leaders.
Providing support before, during, and after
implementation will shorten timelines and help to sustain the change. Support
comes from a number of sources, many of which are already in existence in an
organization. We can help identify your existing support sources, assess the
support gaps, and work with you to build the right support structure for your
change.